Accounts and access
Getting an account, signing in, password rules that differ by screen, and how long a session lasts
Your Struxen account is one login across every project your organization has. This page covers how you get one, how you sign in, and what happens when a session ends.
Getting an account
Struxen is invite only. There is no self-service sign-up. The sign-in screen has no "create account" path, by design.
There are two ways in:
- Your company already uses Struxen. Ask an Owner or Admin to invite you from Settings, then Users & teams. You get an email with a link that is good for seven days.
- Your company is new to Struxen. Request access at struxen.io/request-access. Access is granted by Struxen, not by another customer.
Join the organization your colleagues are already in. A second organization is a second account with no access to their projects. See Organizations.
Setting your first password
Follow the link in your invitation email and set a password on the page it opens.
An invited user's first password must be at least 12 characters and include an uppercase letter, a lowercase letter, a number, and a special character. The page shows a live checklist as you type.
The 12-character minimum applies only here. Every other password screen in Struxen enforces 8. That difference is real and it catches people out:
| Screen | Minimum length | Character rules |
|---|---|---|
| Invitation, Set your password | 12 | Upper, lower, number, symbol |
| Forgot password? reset | 8 | Upper, lower, number, symbol |
| Profile, then Security, then Change password | 8 | Upper, lower, number, symbol |
A password you set at 8 characters through a reset keeps working. The stricter rule governs the invitation screen, not the account.
Signing in
Sign in at app.struxen.io with your email and password.
There is also a Continue with Autodesk button. It signs you into Struxen using your Autodesk identity and grants a Struxen session, nothing more. It does not give Struxen access to your Autodesk project data. Connecting that is a separate action covered in Integrations.
Resetting a password
- On the sign-in screen, click Forgot password?
- Enter your email and click Send reset code.
- Struxen emails you a six-digit code. It is a code you type in, not a link you click.
- Enter the code and a new password of at least 8 characters, then click Reset password.
If the code does not arrive, use Send again on the same screen.
How long a session lasts
- Your access and ID tokens are valid for 60 minutes. Struxen refreshes them silently in the background, so you do not see this.
- The refresh credential behind that is valid for seven days. After a week you sign in again, whatever you were doing in between.
Signing out clears the session on the device you are using.
Struxen does not list your active devices. The Security page says so directly rather than showing an empty table. There is no "sign out everywhere" control today. If you believe an account is compromised, change the password and contact support@struxen.io.
Your profile
Open Profile from the top bar. The sections that do work:
| Section | Path | What it holds |
|---|---|---|
| Profile | /profile/profile | Name, email, avatar, personal details |
| Appearance | /profile/appearance | Theme, density, display preferences |
| Security | /profile/security | Change your password |
Your profile is personal and follows you. Organization and project settings live under Settings instead. See Permissions for which of those you can open.
Two-factor authentication
Owner and Admin accounts must authenticate with two-factor authentication before
Struxen will accept privileged organization writes: inviting or removing people,
changing a role, editing custom roles, transferring ownership, and reading the
audit log. A session without it is refused with MFA_REQUIRED_FOR_ROLE and a
message asking you to sign back in with your authenticator app. Members are not
subject to this.
Enrolment is not self-service. Contact support@struxen.io to have two-factor authentication set up on an Owner or Admin account, changed, or removed.
Troubleshooting
"Password does not meet requirements" on a password you believe is valid. The identity provider does not report which rule failed, and the reset screen guesses that it was the length. Check all four character classes as well as the length for the screen you are on, using the table above.
Your invitation link is expired. Invitations last seven days. Use the request a new link option on the page the expired link opens, which starts a fresh seven days. An Admin resending the original invitation reissues the same link with the same expiry, so it will fail again immediately. Ask for a new link, not a resend.
The invitation email never arrived. Check spam first. If it is not there, email support@struxen.io with your email address and your organization name. An invitation can succeed on the Struxen side while its email fails to send, and support can confirm which happened and reissue.
A privileged action returns "MFA required for role". Your account is an Owner or Admin and the current session did not use two-factor authentication. Contact support; see above.